THERALVEX Money Back Guarantee Policy
At THERALVEX, customer satisfaction is our top priority. We are confident in the quality of our products and services, and we stand by our commitment to providing our customers with exceptional experiences. However, if you are not completely satisfied with your purchase, our Money Back Guarantee policy is designed to ensure a hassle-free return process.
Eligibility for the Money Back Guarantee
- Products must be returned within 30 days of the original purchase date.
- Items must be in their original packaging and in an unused condition to qualify for a full refund.
- Proof of purchase, such as a receipt or order confirmation, is required to process any refund.
How to Request a Refund
- Contact our Customer Support Team at [email protected] or call us at (555) 123-4567 to initiate your return process.
- Provide your order number and details about the product you wish to return.
- Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number.
- Pack the item securely and include the RMA number on the outside of the package.
- Ship the item to the designated return address provided by our support team.
Processing and Refund Timeline
Upon receipt of your returned item, our team will inspect the product to ensure it meets our refund criteria. If approved, the refund process will begin, and you will be reimbursed via your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.
Exceptions
Theralvex's Money Back Guarantee does not cover:
- Items damaged through misuse, negligence, or unauthorized alterations.
- Clearance items or products marked as "Final Sale."
- Gift cards and any promotional items received with the purchase.
Contact Information
For further assistance or inquiries regarding our Money Back Guarantee policy, please reach out to our dedicated customer service team. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues promptly and effectively.
Thank you for choosing THERALVEX. We value your business and appreciate your trust in our brand.